Medallia Agent Connect

Real-time feedback, QA and coaching for contact-center teams

Medallia Agent Connect, formerly Stella Connect, helps customer-service teams turn agent-level feedback and quality reviews into personalized coaching and service recovery. The platform integrates with service and reporting systems to create a continuous performance loop.

Origin

United States

Investment year

2019

Status

Exited

Industries

Enterprise Software, AI & Big Data

Business model

B2B Saas